What you’ll be able to do

Practical skills you can use immediately at work — in 1:1s, meetings, and performance reviews.

  • Give specific, constructive feedback without conflict

  • Use models like SBI, FOFF, and EEC

  • Understand the “brain on feedback” (threat vs reward state)

  • Manage your own reactions to feedback

  • Handle defensive or hostile responses calmly

  • Ask for feedback in a confident, professional way

See how this course works

Course curriculum

    1. Introduction

      FREE PREVIEW

    1. What is feedback?

      FREE PREVIEW

    2. Types of feedback

      FREE PREVIEW

    3. Type of feedback

    4. Benefits of feedback

    5. Golden rules of feedback

    6. Individual exercise 1

    1. The brain on feedback

    2. The Neuroscience of feedback

    3. Why do we avoid giving feedback?

    4. Why do we avoid receiving feedback?

    1. Process for giving feedback

    2. Step 1: Feedback invitation

    3. Step 2: Giving feedback using FOFF

    4. Step 2: Giving feedback using ID-GAP

    5. Step 2: Giving feedback using EEC

    6. Step 2: Giving feedback using SBI

    7. Step 3: Response

    8. Step 4: Solution

    9. Motivational feedback

    10. Feedback, motivation and performance

    11. Specific vs nonspecific feedback

    12. Scope of control

    13. Providing support

    14. Feedback bias

    15. Overcoming feedback biases

    1. Process for asking for feedback

    2. Individual Exercise 2

    3. Individual Exercise 3

    1. Importance of receiving feedback

    2. Process for Receiving Feedback

    3. Acting on feedback

About this course

  • $29.99
  • 51 lessons
  • 2 hours of video content

Meet your instructor

Learning and Development Consultant Irina Ketkin

I have been in Learning and Development since 2011, focusing on soft skills, leadership and management, and team development. I have designed and facilitated over 1000 custom development programs for multinational corporations in the IT and online gaming sectors and working with employees and managers in different hierarchical levels in Europe, Asia, North America and Africa.

What our students say

Useful course on basics of effective feedback. The instructor is engaging and the information presented is clear and easy to follow. It's a nice add-on to her other courses.

Angelika Lenard

Amazing teaching habilities. Loved everything so far. My favorite part was the neurological one and the invitation to give feedback one.

Maripaz Barboza

As someone who works in the customer relations field, this course has been informative.

Saarah Shaaheen

amazing experience

Vani K

This has been a thorough and eye-opening training. Thank you!

David Vincent Erickson

Very well built training. I learned a lot. A little bit fast paced for non-native speaker.

Raija Harle

What this course includes

  • 2+ hours of practical video lessons

  • Real workplace case studies

  • Reflection exercises you can apply immediately

Continue your learning journey

  • $29.99

    The Complete Business Communication Masterclass

    Improve emails, listening, and difficult conversations.
    View course

  • $299.99

    Learning and Development Fundamentals: Practitioner's Guide

    Practical foundation for L&D professionals.
    View course

  • $199.99

    The Ultimate Toolkit for L&D

    120+ templates for L&D professionals.
    Explore toolkit

Ready to master feedback?

Communicate with clarity. Build trust. Improve performance

Buy now – $29.99