What you’ll be able to do

Practical skills you can use immediately at work — in emails, meetings, and difficult conversations.

  • Speak with clarity and confidence

  • Use I-statements instead of conflict

  • Choose the right communication channel every time

  • Improve listening and non-verbal skills

  • Write clearer, more professional emails

See how this course works

Course curriculum

    1. Introduction

      FREE PREVIEW
    2. What is communication? Building Blocks and Channels

    3. Benefits of Good Communication

    4. Communication Process

    5. Communication Barriers

    6. The 5 C's of Effective Communication

      FREE PREVIEW
    7. Qualities of a Good Communicator

    8. The Betari Box

    9. Communication Styles

    1. Verbal Communication

    2. I-statements

    3. Asking Questions

    4. Listening

    1. Non-verbal Communication

      FREE PREVIEW
    2. Body Language

    3. Voice

    1. Written Communication

    2. Effective Emails, part 1

    3. Effective Emails, part 2

    4. Report Writing

    1. Empathy

    1. Social Styles, part 1

    2. Social Styles, part 2

About this course

  • $29.99
  • 24 lessons
  • 3 hours of video content

Meet your intructor

L&D expert turning real workplace challenges into practical, usable learning.

Learning and Development Consultant Irina Ketkin

I have been in Learning and Development since 2011, focusing on soft skills, leadership and management, and team development. I have designed and facilitated over 1000 custom development programs for multinational corporations in the IT and online gaming sectors and working with employees and managers in different hierarchical levels in Europe, Asia, North America and Africa.

Ready to communicate with confidence?

Clearer emails. Better meetings. Less conflict. More impact.

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